Concept · AI & Automation
AI Enquiry Assistant
A demonstration of an assistant that answers, qualifies and routes incoming enquiries automatically.
Concept project. This is a DigiWise demonstration created to show our capabilities. It is not client work, and any names or figures shown in it are illustrative.
- Industry
- AI & automation
- Year
- 2026
- Services
- AI integration, Workflow automation, CRM integration
- Built with
- Language model API, Automation workflows, CRM integration
About the concept
This is a DigiWise concept, not client work. It demonstrates how AI and automation can shorten the time between a customer's first message and a useful reply.
In the concept, an enquiry arrives from the website, WhatsApp or email; the assistant classifies it, drafts a reply for a team member to approve, creates the lead in the CRM and adds it to a weekly report.
What it demonstrates
- Classifies and prioritises enquiries
- Drafts replies for human approval
- Creates CRM records automatically
Next step
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